About Firefly Farm & Mercantile
Firefly Farm & Mercantile is located in Cashton, Wisconsin. We love the Driftless region's unique landscape and its people. Our business started with our hobbies - Gardening and Film. The two are unique of themselves and maybe one day we will separate the webpages but for now our eclectic store works for us.
We love rare heirlooms and helping to promote the awareness of endangered farm animal varieties. Our farm is helping to stabilize the population of the Barred Holland Chicken. We will be offering chicks and layers starting in 2020.
Our Store Policies
How We Operate
1. We treat all persons with respect and kindness.
2. We are a small business and our goal is to make sure we exceed your expectations. Sometimes with preordering our bulbs, plants and seeds we do have to offer refunds or substitutions because of crop failures or other reasons out of our control.
Methods of Payments Accepted:
We accept Visa, Mastecard, American Express, Discover, Paypal, Google Pay, Shop Pay, Checks or Cash. Cash can be paid when picking up your order at our farm. When paying by check, we do reserve the right to hold the items being shipped until the check clears the bank. You will be charged what your cart says you owe. We do not add additional fees based on how you pay.
If for any reason you are not happy with a purchase, please email us at firstname.lastname@example.org of call us at 608.632.5914 so we can assist. We do provide refunds up to 10 days of you receiving merchandise. We may ask for the product to be returned to be eligible for a refund.
Sometimes the products purchased may weigh more or less than the calculated shipping rate. We try our best to determine the weights based on current and past inventory. We do provide refunds proactively and will communicate accordingly. And in some instances we may need to contact you for additional payment if the shipping warrants it. We try our best to offer the right services for you at checkout. If we see an opportunity for a more desirable service we will reach out to you. Please ensure we have a good contact number or email so we can do so. United States Postal Service and UPS services go out Monday through Friday. This allows us to ensure we provide a quality product at a reasonable rate.
Terms of Service
We strive to deliver on what we say we are going to do. Pre-orders are orders that are being taken without inventory. The advantage is you get a great price, but sometimes crops just don't yield what is expected. We will use many different suppliers to fulfill your orders as best as possible. We won't substitute without your permission so please make sure you leave your best contact information so we can reach out to you.